Wellenby help desk

Questions, considered.

Everything you need to know about ordering, delivery and returns, gathered in one calm, easy place.

Shipping & tracking

From dispatch to your doorstep, here is what to expect.

How long will my order take to arrive?

Handling takes 1–2 business days and transit takes 7–12 business days, for a total estimate of 8–14 business days. Orders placed after 5:00 PM UK time are processed on the next business day.

Is shipping free?

Yes. Free tracked UK shipping applies to every order, with no minimum spend.

Do you ship internationally?

No. We currently deliver within the United Kingdom only.

How do I track my order?

We email tracking information after dispatch. If tracking has not updated or the parcel is late, contact us through the Contact page, by email or by phone.

Where is my order dispatched from?

Some orders are dispatched directly by our fulfilment partners and may originate outside the United Kingdom. The registered office is administrative only and does not hold or dispatch stock.

Your order

Helpful details for placing, changing and paying for an order.

Can I cancel my order after placing it?

Write to us as soon as possible. As long as it hasn’t shipped yet, we’ll do our best to cancel or amend it. Once it’s on its way, it follows our 30-day return process.

Do you have a physical store?

We’re an online-only store — it lets us keep our prices fair and ship directly to you.

Can I place a bulk or trade order?

We’d be glad to help. Email support@wellenby.co.uk with what you need and we’ll get back to you.

Which payment methods do you accept?

Checkout accepts supported credit and debit cards, including Visa, Mastercard, Maestro and American Express, plus Klarna and Shop Pay. Apple Pay and Google Pay appear on compatible devices and browsers. PayPal is not currently offered.

Returns & refunds

Clear guidance when something is not quite right.

What is your return policy?

You may request a return within 30 days of delivery. Items must be unused and unworn, with their original tags and packaging. Hygiene-sensitive items must retain their original hygiene seal or liner. There are no restocking fees. Start by emailing support@wellenby.co.uk, calling +44 7446 262841, or using our Contact form.

What if my item arrives damaged or incorrect?

If an item arrives damaged, defective or incorrect, Wellenby pays the reasonable return shipping cost. If an order does not arrive, contact us and we will investigate. For change-of-mind or sizing returns, the customer pays return shipping.

When will I be refunded?

Once a return is received and approved, the refund is issued to the original payment method within 10 business days. Your bank or payment provider may take additional time to display it.

How do I contact customer support?

Email support@wellenby.co.uk, call +44 7446 262841, or use our Contact form. Hours are Monday–Friday, 9:00 AM–5:00 PM UK time. Response time is 1–2 business days.

Where do I send a return?

Wait for return approval and instructions before sending an item. The registered office is not a returns address. We provide the correct return destination after approving your request.

Still deciding?