Refund policy

Last updated: August 22, 2026

We want you to feel confident about every Wellenby purchase. This policy explains how returns, refunds and order problems are handled.

30-day returns

You may request a return within 30 days of delivery. Items must be unused and unworn, with their original tags, accessories and packaging. Hygiene-sensitive items must retain their original hygiene seal or liner.

These terms do not limit your statutory rights. UK consumers generally have a 14-day cooling-off period for distance purchases under the Consumer Contracts Regulations 2013. Faulty or misdescribed goods are also protected by the Consumer Rights Act 2015.

How to start a return

Start a return using either of these methods:

Wait for return approval and instructions before sending an item. Returns sent without approval might be delayed or sent to the wrong location.

Return address

Approved returns must be sent to the address provided after authorisation. Depending on the item, this address may be outside the United Kingdom. Do not send returns to the registered office; it is not a returns address.

Use a tracked postal service and keep proof of postage until your return is completed.

Return shipping costs

  • If an item arrives damaged or defective, or is not what you ordered, Wellenby pays the reasonable return shipping cost and will make it right.
  • If an order does not arrive, contact us so we can investigate and provide an appropriate replacement or refund.
  • For change-of-mind or sizing returns, the customer pays the return shipping cost.

There are no restocking fees.

Refunds

We inspect returned items after they arrive. Once a return is approved, the refund is issued to the original payment method within 10 business days, and within any shorter period required by law. Your bank or payment provider may require additional time to display the funds.

Exchanges

To request another size or colour, contact us using one of the methods above. Availability is not guaranteed. The quickest option may be to return the original item and place a new order after the return is approved.

Return exceptions

A hygiene-sensitive item cannot be returned after its hygiene seal or liner has been removed, unless the item is faulty, damaged or incorrect. Any applicable hygiene restriction must also be displayed on the relevant product page beside the purchasing controls.

Nothing in this section affects your statutory rights for faulty, damaged, misdescribed or incorrect goods.

Contact information

Trading name: Wellenby
Legal business name: DECORE DELIGHT LTD
Company number: 15903117
Registered office: Yahya Accountancy, 164 West Hendon Broadway, London, NW9 7AA
Registered office only — not a visiting or returns address.
Email: support@wellenby.co.uk
Phone: +44 7446 262841
Hours: Monday–Friday, 9:00 AM–5:00 PM UK time
Response time: 1–2 business days